Updated of July 13, 2026 at 2:06PM

We kindly ask that customers review all product details before placing an order. If you have any questions about sizing, fit, or product details, please feel free to reach out—we’re always happy to help.

Return Policy 

We do not offer refunds or order cancellations. Eligible returns are accepted for store credit only.

Returned items must be unworn, unwashed, unaltered, and have all original tags attached. Items must also be free of makeup, deodorant, perfume, pet hair, stains, or any signs of wear. Items that do not meet these requirements will be sent back to the customer and will not qualify for store credit.

Return requests must be made within 7 days of delivery, you will have a 15 mins window to cancel the return if you change your mind. Any return requested after this timeframe may be denied.

Damaged + Incorrect Items

If you receive a damaged or incorrect item, please email us within 48 hours of delivery with your order number and clear photos of the issue. We’ll be happy to review it and make it right for you. 

How to Make a Return

1. Submit a return within 7 days of receiving your order. You will need to log in to our website using the same email address you used for your purchase. A verification code will be sent to your email (no password is needed).  Please see image below for instructions on this processes. 
2. Wait for approval — we'll respond within 1–2 business days with return instructions. 
3. Pack your item securely in its original packaging (or similar). Items must be unworn, unwashed, and have all original tags attached.
4. Ship it back to the address provided in your approval email. We recommend using a trackable shipping method. You have from the day you received the approval up to 7 days to drop the package off OR let us know we can provide a prepaid shipping label, you're responsible to cover the cost of $9.  
5. Receive your refund — once we receive and inspect your item, we'll process your refund within 5–7 business days to your original payment method.
   

How to Redeem Your Store Credit

1. Go to greyofblu.com and click the person icon in the upper-right corner.
2. Log in using the same email address you used when placing your original order.
3. A verification code will be sent to your email. Enter the code to log in.
4. Once you're logged in, add your favorite items to your cart.
5. At checkout, your available store credit will automatically appear.
6. Apply your store credit, and your order total will update before you complete your purchase.

Final Sale Policy

All accessories, clearance items, and  any item with a price ending in .88 is considered Final Sale and is not eligible for returns, exchanges, or store credit. Please review your order carefully before completing your purchase.

How Preorders Work

1. Place your preorder during the preorder window.
2. Complete your purchase at checkout to reserve your item.
3. Once the preorder closes, we'll place our order with the vendor.
4. When your item arrives, we'll carefully inspect and package it before shipping it to you.
5. You'll receive a shipping confirmation email with tracking once your order is on its way.

Please Note:

• Your payment is collected at the time your preorder is placed.
• Preorder dates are estimates and may change due to vendor shipping delays.
• If you order both in-stock and preorder items together, your order will ship once the preorder item arrives unless otherwise noted.

Shipping Policy

Shipping Update 📦
Due to recent rate increases from United States Postal Service (USPS), our shipping rates have been updated:

• Minnesota Customers Only (1-3 business days): $9 flat rate
• Standard Shipping (3–5 business days): $12 flat rate
• Priority Mail: (1-3 business days): $25 flat rate
• Free shipping on orders over $150

We currently ship within the United States only. Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

You will receive:

• A confirmation email after placing your order
• A second email with tracking information once your order ships

Please allow up to 48 hours for tracking updates after receiving your shipping confirmation.

We are not responsible for delays caused by mail carriers such as USPS or UPS. Shipping charges are non-refundable if carriers do not meet their estimated delivery times. If your package is delayed, please contact the shipping carrier directly for assistance.

Thank you for supporting our small business 🤍

If you have any additional questions or concerns, please contact us at info@greyofbluboutique.com